• Kleinhans Music Hall will open 90 minutes before a concert’s scheduled start, or earlier depending on pre-concert activities
• Kleinhans Music Hall uses card payments. Cash can be converted to a pre-paid debit card using the cash-to-card machine in the lobby
• Special assistance in the areas of parking, seating, and hearing will be accommodated to the best of our ability; Please contact the Box Office ahead of your visit
• Options are available for patrons using mobility aids or requesting a wheelchair accessible location and accompanying companion seating
• Service animals are welcome; Please notify staff upon arrival
• Hearing assistance devices, noise reduction headphones, and large print repertoire pages are available at the coat check
• Please Note: There is no elevator to the balcony level
• It is strictly forbidden to record, photograph, or film a performance in the Main Auditorium, as it presents a distraction to the musicians and other patrons; Photography is permitted before and after concerts
• Late arrivals will be seated at the first suitable break or at intermission; Late seating may not be in the purchased section
• Security screening is a requisite for entrance; Security staff and an EMT are on site for all concerts and performances; Please notify an usher or staff member if there is a medical or security need
• Kleinhans Music Hall maintains a smoke-free environment
• All programs and artists are subject to change without notice
• Sorry, no refunds or exchanges on single ticket purchases

Kleinhans Music Hall Parking (Card and mobile payment only)

Paid parking is available in the Kleinhans lot on a first-come, first-served basis. Early arrival is recommended.

Free Parking and Shuttle (SELECT Friday evenings, Saturdays, and Sundays)

• D'Youville University Lot E, 260 Connecticut Street 14213 between Fargo and West Avenue
• Shuttle service begins 90 minutes before and ends 30 minutes after the conclusion of the concert. Visit bpo.org for more information.
• Shuttle service is only available for SELECT dates. Sign up for our mailing list at bpo.org or call the Box Office for updated information.

Symphony Shuttle (6461 Transit Rd., Depew, NY)

Avoid driving downtown! Enjoy shuttle service to and from Kleinhans for SELECT evening performances. To purchase your shuttle reservation, call (716) 885-5000 and select option #1. Shuttle leaves promptly at 6:30pm from the rear of the lot near the water tower.